University Libraries Service Quality Survey

LibqualBeginning October 30, 2006, George Mason University Libraries will be conducting a library service quality survey of students, faculty and staff. LibQUAL+ assesses library service quality from a user’s perspective, and this assessment will help the University Libraries respond to users’ expectations for library services. LibQUAL+ is a web-based survey that was developed by the Association of Research Libraries.

The survey is being sent to a randomly selected group of students, faculty and staff.  The data collected is confidential. It generally takes 13 minutes to complete the survey, assuming a normal computer environment and Internet access. 

As an incentive to participate, University Libraries will award $150, $100 and $50 George Mason University Bookstore gift certificates to 3 survey respondents (to be included in the drawing, respondents must provide a valid email address in the appropriate box on the survey). The gift certificates will be presented to the winners at the start of the spring 2007 semester.

The survey will remain open through November 20, 2006.

Questions? Contact James Nalen (jnalen at

16 thoughts on “University Libraries Service Quality Survey

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  4. Chemicals: Ask the students what comes to their minds when they hear the word “chemicals”. This term often has a negative connotation. Therefore, I focus on the fact that chemicals are scattered around us everywhere and that humans cannot live without them, and although some of them are harmful, others are useful and necessary.

    Refrigerants: I assign an air-conditioning specialist to speak in front of the class about the existing protection to prevent refrigerants from affecting the atmosphere, and I ask him to explain that refrigerants harmful to the atmosphere are replaced with less harmful refrigerants.

    Chemistry: Ask the students to write a few sentences in their chemistry notebooks describing what they want to learn in chemistry classes and what they expect. Refer to these sentences later to see if their expectations have been fulfilled.

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    Pure substances or chemicals: Explain to the students that chemicals are everywhere. Burn a large candle in front of the class, explaining to them that wax is a chemical that needs oxygen to ignite. If you put your hand close to the flame, it will burn just as the ultraviolet rays emitted from the sun burn the skin as well. Sunscreen contains chemicals that absorb ultraviolet rays before they reach the skin, as well as ozone, a chemical in the atmosphere that absorbs ultraviolet rays before they reach the surface of the earth.

    Equator: Bring a globe and a light bulb and ask the students to mark the equator on the model where ozone is formed in larger quantities and show them how the sun’s rays reach the earth directly at the equator and let one of them volunteer to show that the sense of energy when the rays fall straight/vertical is greater I also show them how convective currents from uneven heating in the atmosphere transfer ozone from the equator to the poles.

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  8. Very generous of the university! It’s a really good way to get students interested in libraries – after all, everything can be found online for free these days.